Terms of Use

Last Updated: October 20, 2020

Welcome, and thank you for your interest in FlowPatterns (“FlowPatterns,” “we,” or “us”) and our website at www.flowpatterns.com (collectively, the “Service”). These Terms of Service are a legally binding contract between you and FlowPatterns regarding your use of the Service.

PLEASE READ THE FOLLOWING TERMS CAREFULLY.

BY CLICKING “I ACCEPT,” OR BY OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING FLOWPATTERNS’ PRIVACY POLICY (TOGETHER, THESE“ TERMS”). IF YOU ARE NOT ELIGIBLE OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND FLOWPATTERNS’ PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY FLOWPATTERNS AND BY YOU TO BE BOUND BY THESE TERMS.

ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 16, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND FLOWPATTERNS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 16.)

  1. FlowPatterns Service Overview.

    The Service includes information about FlowPatterns and affiliated businesses (collectively, the “FlowPatterns Group”). It may also allow users to do the following: (a) make a pre-sale deposit payment (each, a “Deposit”) for future technology offerings that may be made available by members of the FlowPatterns Group (each, an “Industry Service”), (b) sign up to receive more information about future technology offerings of certain members of the FlowPatterns Group, and (c) sign up to be contacted about having your business be considered for use as a model business in connection with development of future technology offerings of certain members of the FlowPatterns Group. If and when any Industry Service becomes available, the terms applicable to subscribing to and use of that Industry Service will be in an agreement that is separate from these Terms.

  2. Eligibility.

    You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are using any Service on behalf of an entity, organization, or company (each, an “Entity”), the individual accepting these Terms on that Entity behalf represents and warrants that they have authority to bind that Entity to these Terms and you agree to be bound by these Terms, and references to “you” in these Terms refer to that Entity.

  3. Accounts and Registration.

    To access some features of the Service, you may be required to register for an account (each, an “Account”). There may be different types of Accounts available on the Service, and, to the extent you qualify, you may be permitted to sign up for more than one type of Account. When you register for an Account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register for an Account, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your Account and password, and you accept responsibility for all activities that occur under your Account. If you believe that your Account is no longer secure, then you must immediately notify us at [email protected]

  4. General Payment Terms

    Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars.

    Pricing; Deposits. The FlowPatterns Group reserves the right to determine pricing for Industry Services and the amounts of any Deposits in connection with any Industry Services. FlowPatterns may change the fees for any feature of the Service, including additional fees or charges, if FlowPatterns gives you advance notice of changes before they apply. FlowPatterns, at its sole discretion, may make promotional offers with different features and different pricing to any of FlowPatterns’ customers. These promotional offers, unless made to you, will not apply to your offer or these Terms. The FlowPatterns Group has no obligation to develop, make available, or maintain availability of any Industry Services, regardless of whether you or other users have paid any Deposits in connection with any Industry Services. If you pay a Deposit, that Deposit will be applied to the initial subscription fees to the Industry Service you made the Deposit for, if and when that Industry Service becomes publicly available. The amount applied to those subscription fees will be equal to the Deposit amount paid (and not refunded) plus any specified discount amount associated with the amount of your Deposit. You acknowledge that payment of a Deposit does not ensure that the applicable Industry Service will be made available at any specific time, or ever. FlowPatterns intends to use receipt of Deposits as one measure of interest of release of specific Industry Services, and may use Deposits for the development of Industry Services. FlowPatterns may transfer any Deposit you make to the applicable entity within the FlowPatterns Group that will be making available the Industry Service that you have made a Deposit for.

    Refunds.
    If the applicable Industry Service does not become publicly available within 2 years of the date you paid a Deposit, FlowPatterns may automatically refund the amount of the Deposit to you (to the form of payment that was originally used to pay the Deposit). If you do not receive that refund, or want a refund prior to that 2-year period, you may request a refund of the Deposit by emailing [email protected]
    Authorization. You authorize FlowPatterns to charge all sums for the Deposit(s) and any other payments that you agree to make as described in these Terms or otherwise provided to you via the Service or by FlowPatterns, including all applicable taxes, to the payment method specified in your Account or otherwise agreed to you in connection with any payments made through the Service. If you pay any fees with a credit card, FlowPatterns may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your Deposit.

  5. Licenses

    Limited License. Subject to your complete and ongoing compliance with these Terms, FlowPatterns grants you, solely for your use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the portions of the Service that are publicly available or to which you have been granted access by FlowPatterns.

    License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use it.

    Feedback. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant FlowPatterns an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

  6. Ownership; Proprietary Rights.

    The Service is owned and operated by FlowPatterns. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by FlowPatterns are protected by intellectual property and other laws. All Materials included in the Service are the property of FlowPatterns or its third party licensors. Except as expressly authorized by FlowPatterns, you may not make use of the Materials.FlowPatterns reserves all rights to the Materials not granted expressly in these Terms.

  7. Third Party Term.

    Third Party Services and Linked Websites. FlowPatterns may provide tools through the Service that enable you to export information, including User Content (defined below), to third party services. By using one of these tools, you agree that FlowPatterns may transfer that information to the applicable third party service. Third party services are not under FlowPatterns’ control, and, to the fullest extent permitted by law, FlowPatterns is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under FlowPatterns’ control, and FlowPatterns is not responsible for their content. 

    Third Party Software. The Service may include or incorporate third party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third party licenses or to limit your use of Third Party Components under those third party licenses.

  8. User Content

    User Content Generally. Certain features of the Service may permit users to upload content to the Service, including messages, reviews, photos, video, images, folders, data, text, and other types of works (“User Content”) and to publish User Content on the Service. You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service, subject to the licenses granted in these Terms. 

    Limited License Grant to FlowPatterns. By providing User Content to or via the Service, you grant FlowPatterns a worldwide, non-exclusive, irrevocable, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed. Your User Content may be provided to other users on an anonymous basis, and FlowPatterns has no obligation to provide attribution to you in connection with use of your User Content.Limited License Grant to Other Users. By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access and use that User Content as permitted by these Terms and the functionality of the Service.

    User Content Representations and Warranties. FlowPatterns disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that:

    you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize FlowPatterns and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by FlowPatterns, the Service, and these Terms; 

    your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause FlowPatterns to violate any law or regulation; and

    your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.

    User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. FlowPatterns may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against FlowPatterns with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, FlowPatterns does not permit copyright-infringing activities on the Service.

    Monitoring Content. FlowPatterns does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that FlowPatterns reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time FlowPatterns chooses to monitor the content, FlowPatterns still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy. 

  9. Communications

    Text Messaging. FlowPatterns and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Service, as well as marketing messages. You may opt out of receiving marketing and/or operational text messages at any time by sending an email to [email protected] indicating that you no longer wish to receive such texts along with the phone number of the mobile device receiving the texts OR BY texting “STOP” “END” to “[12345]” from the mobile device receiving the messages. You may continue to receive text messages for a short period while FlowPatterns processes your request, and you may also receive text messages confirming the receipt of your opt-out request. Opting out of receiving operational text messages may impact the functionality that the Service provides to you. Text messages may be sent using an automatic telephone dialing system. Your agreement to receive text messages is not a condition of any purchase or use of the Service. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier.

    Email. We may send you emails concerning our products and services, as well as those of other members of the FlowPatterns Group or third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself. 

  10. Prohibited Conduct.

    BY USING THE SERVICE YOU AGREE NOT TO: 

    use the Service for any illegal purpose or in violation of any local, state, national, or international law (including violations of antitrust or similar laws or requirements);

    violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right;

    interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;

    interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;

    perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission;

    sell or otherwise transfer the access granted under these Terms or any Materials or any right or ability to view, access, or use any Materials; or

    attempt to do any of the acts described in this Section 9 or assist or permit any person in engaging in any of the acts described in this Section 9.

  11. Modification of these Terms

    . We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 11, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose. 

  12. Term, Termination and Modification of the Service

    Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 12.2.Termination. If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, FlowPatterns may, at its sole discretion, terminate these Terms or your Account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may request that we terminate your Account and these Terms at any time by contacting customer service at [email protected] FlowPatterns may choose to put your Account in a suspended status rather than deleting it so that it cannot be accessed by you, but may be restored at FlowPatterns’ option if requested by you. Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your Account or the Service; (c) you must pay FlowPatterns any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5.3, 6, 9.2, 12.2, 12.3, 13, 14, 15, 16 and 17 will survive. FlowPatterns has no obligation to delete or otherwise disable access to any of your User Content if your Account is terminated or suspended.

    Modification of the Service. FlowPatterns reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. FlowPatterns will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service. 

  13. Indemnity.

    To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify FlowPatterns, each member of the FlowPatterns Group, and its and their officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “FlowPatterns Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

  14. Disclaimers; No Warranties

    THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. FLOWPATTERNS, ON BEHALF OF ITSELF AND THE FLOWPATTERNS GROUP, DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. FLOWPATTERNS DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND FLOWPATTERNS DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR FLOWPATTERNS ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE FLOWPATTERNS ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA, INCLUDING USER CONTENT.

    THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. FlowPatterns does not disclaim any warranty or other right that FlowPatterns is prohibited from disclaiming under applicable law.

  15. Limitation of Liability

    TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE FLOWPATTERNS ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY FLOWPATTERNS ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

    EXCEPT AS PROVIDED IN SECTION 16.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE FLOWPATTERNS ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO FLOWPATTERNS FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.

    EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 15 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  16. Dispute Resolution and Arbitration 

    Generally. In the interest of resolving disputes between you and FlowPatterns in the most expedient and cost effective manner, and except as described in Section 16.2 and 16.3, you and FlowPatterns agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FLOWPATTERNS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

    Exceptions. Despite the provisions of Section 16.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.

    Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 16 within 30 days after the date that you agree to these Terms by sending a letter to FlowPatterns, Attention: Legal Department – Arbitration Opt-Out, 1829 Shaw Avenue, Suite 104, Clovis, CA 93611 that specifies: your full legal name, the email address associated with your Account on the Service or that you otherwise use in connection with the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once FlowPatterns receives your Opt-Out Notice, this Section 16 will be void and any action arising out of these Terms will be resolved as set forth in Section 17.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice. 

    Arbitrator. Any arbitration between you and FlowPatterns will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting FlowPatterns. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

    Notice of Arbitration; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). FlowPatterns’ address for Notice is: FlowPatterns, 1829 Shaw Avenue, Suite 104, Clovis, CA 93611. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or FlowPatterns may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or FlowPatterns must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by FlowPatterns in settlement of the dispute prior to the award, FlowPatterns will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000.

    Fees. If you commence arbitration in accordance with these Terms, FlowPatterns will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Fresno County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse FlowPatterns for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

    No Class Actions. YOU AND FLOWPATTERNS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and FlowPatterns agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

    Modifications to this Arbitration Provision. If FlowPatterns makes any future change to this arbitration provision, other than a change to FlowPatterns’ address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to FlowPatterns’ address for Notice of Arbitration, in which case your account with FlowPatterns will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

    Enforceability. If Section 16.7 or the entirety of this Section 16 is found to be unenforceable, or if FlowPatterns receives an Opt-Out Notice from you, then the entirety of this Section 16 will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 17.2 will govern any action arising out of or related to these Terms.

  17. Miscellaneous

    General Terms. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and FlowPatterns regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

    Governing Law. These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and FlowPatterns submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Fresno County, California for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.

    Privacy Policy. Please read the FlowPatterns Privacy Policy www.FlowPatterns.com carefully for information relating to our collection, use, storage, disclosure of your personal information. The FlowPatterns Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

    Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.

    Consent to Electronic Communications. By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

    Contact Information. The Service is offered by FlowPatterns, located at 1829 Shaw Avenue, Suite 104, Clovis, CA 93611. You may contact us by sending correspondence to that address or by emailing us at [email protected]

    No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies. International Use. The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.

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