Tribal Knowledge Based Businesses Don’t Grow
Actually it’s not possible. There are a number of challenges for people-driven organizations.
| PEOPLE DRIVEN | PROCESS DRIVEN | |
|---|---|---|
| Average # of Procedures per Day | 4 | 6 |
| Extra Time for Owner per Day | 0 | 3 hours |
| Employee to Full Productivity | 6 months | 2 weeks |
| Employee Satisfaction | Medium | High |
INSTITUTIONALIZED KNOWLEDGE
Eliminate reliance on any individual employee's tribal knowledge
The knowledge of a process driven organization lies not in its people but in the system. The practice can update its best practices with regards to every activity that needs to be performed. This procedure is than explicitly documented.
NO LIMITS ON TIME
Reduce side-by-side training and have them ready faster
A process driven practice has virtually unlimited time. If a process driven practice finds constraints on its labor hours, it can simply hire new people and train them as opposed to people driven practices which would have to forego the opportunity.
EASY REPLICATION
Manage growth easily by knowing the road to follow
The best feature of a process driven practice is that it can be easily replicated. This gives the practice an edge. Scalability is an important characteristic for the practice to accommodate more patients and function in the long run.
You wouldn’t build your dream house without a foundation
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